Terms & Conditions

Account Terms

“SteadyVPS”, “Our”, “Us” and “We” mean SteadyVPS.com. “You”, “Your”, “Yourself”, “Client”, “Customer” and “Subscriber” mean the natural or legal entity that hereby engages Us to provide web hosting services, namely: Linux virtual private servers, Windows virtual private servers, Backup virtual private servers. By completing our online order process, You agree to be bound by our policies as described herein and in our Privacy Policy and our Acceptable Use Policy. We reserve the right to change and modify the Terms of Service at any time with or without giving notice. You accept responsibility for checking and familiarizing Yourself with the current Terms of Service. If You do not comply with the current Terms of Service, Your service will be terminated.

Acceptable Use Policy for VPS Services

The following are strictly prohibited uses and may result in immediate suspension and/or termination if discovered on Your account:

Resource Usage Limits

• Your VPS should not have a load average of 4 for more than one hour, or Your VPS will get restarted.
• Your VPS should not have a load average of 2 for more than two hours, or Your VPS will get restarted.
• Your VPS is configured to send a maximum of 50 emails per hour. If You have justification, please open a ticket and we'll raise this limit for You.
• Our system will automatically suspend VPSs with 5 minute load average more than 30.0

Billing & Payment

• We bill one week before the invoice due date.
• If You do not pay the invoice by the 1st day after the invoice is due, We will suspend Your service and a late fee of 10% of the invoice will be issued.
• If You do not pay the invoice by the 3rd day after the invoice is due, We will terminate Your service, without notice. Upon termination, Your service data will be irrevocably deleted.
• When You sign up for our service, an invoice will be generated that is due immediately. Service will not commence until You pay the invoice.
• By supplying Us with Your credit or debit card details, You authorise Us to automatically bill your card for future invoices.
• If You initiate a dispute or chargeback, SteadyVPS may terminate Your services immediately and without further notice.

Cancellation & Refunds

No refunds are offered under any circumstances. SteadyVPS does not offer refunds on any services. If you wish to cancel your services, you must notify us five (5) business days prior to your renewal date. Licenses and add-ons are non-refundable.

You must submit a cancellation request from your authenticated client area to cancel your service with Us. We do not accept cancellation requests by email, support tickets sent via unauthenticated means, or live chat.

Backups & Data

You are responsible for Your own data. We do not create backups of any VPS plans. We shall not be responsible for data loss. In the event of data loss, Our default action will be to restore Your services to their “day one” state. We will not offer compensation for data loss or costs resulting from data loss, unless You have explicitly purchased backup services from Us.

Service Suspension & Termination

Upon notification or discovery that You are performing actions that violate Our policies, We will suspend Your services until the issue has been resolved. We reserve the right to cancel, suspend, or terminate any service provided with or without a refund, notice or warning for any reason.

If Your service is subject an attack that is higher than 10Gbit or 2 smaller attacks, We may terminate Your service without a refund. If We receive any threats from You such as a threat to dispute a charge or an actual charge dispute, We will terminate Your service without a refund.

Limitation of Liability

You acknowledge that the service provided can be interrupted for reasons other than Our negligence. You agree that We shall not be liable for any damages arising from such causes beyond Our direct and exclusive control. Our liability for Our own negligence may not in any event exceed an amount equivalent to charges that You have paid Us for services during the period damages occurred. In no event shall We be liable for any special or consequential damages, loss or injury.

We are not responsible for any damages or loss of income Your business may suffer. We do not make implied or written warranties for any of our services.

DMCA & Copyright

We require DMCA notices to be filed by letter or digitally signed email. The complaint must include full contact information. We may ignore incorrectly formatted notices that do not comply with the requirements of the DMCA.

To file a notice of copyright infringement, please send a digitally signed email to: abuse@SteadyVPS.com with the required information as detailed in our full policy.

Spam Policy

We do not allow automated email systems on Our network. Utilizing Our services to send bulk and/or commercial information, via any methods, is prohibited. Maintaining an open, unsecured SMTP relay is prohibited. Upon receipt of a complaint, We will investigate the issue, and at Our sole discretion, will suspend or terminate Your account.

Support

You are required to submit any requests for support via the support ticket system. Submitting support issues via email, phone, live chat, or any other method, may result in delays. If You have chosen an unmanaged service, Our support will be limited to resolving issues with Our servers or networks only.

Complaints

We strive to provide a consistently excellent service. If You wish to make a complaint, please write to us by email to support@SteadyVPS.com. We will respond to Your complaint within 1 working day.